Thank you for shopping with PearlnCrystal. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully for complete information regarding order processing, shipping timelines, and delivery.
1. Order Processing
- All orders are processed within 1–3 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp.
2. Shipping Time
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Other Locations: 5–8 business days
- Remote Areas: Delivery may take additional time depending on courier availability.
Please note that delivery times are estimates and may vary during festivals, sales, weather conditions, or unforeseen circumstances.
3. Shipping Charges
- We may offer Free Shipping on selected products or promotional offers.
- Shipping charges, if applicable, will be displayed at checkout before payment.
4. Order Tracking
After dispatch, customers will receive:
- Tracking ID
- Courier partner details
- Shipment updates
You can track your order using the courier tracking link provided.
5. Delivery Information
- Customers are responsible for providing accurate shipping information.
- Incorrect address or contact details may cause delivery delays or failed delivery attempts.
- In case of failed delivery due to incorrect information, re-shipping charges may apply.
6. Delayed or Lost Shipments
While we work with trusted courier partners, delays may occasionally occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Courier operational delays
If your order is significantly delayed, please contact us for assistance.
7. Damaged Package
If you receive a damaged package:
- Record an unboxing video immediately
- Contact us within 48 hours of delivery
- Share photos/videos for verification
After review, we will assist with replacement or support.
8. International Shipping
Currently, we may primarily ship within India. For international shipping inquiries, please contact our support team before placing an order.
9. Contact Information
Business Address
Riverdale Apartments, Flat No. 3703
7th Floor, Tower 3, Highland Marg
Zirakpur – 140603, India
Contact Details
Phone: +91 62 849 19849
Email: Pearlncrystal03@gmail.com
