Thank you for shopping with PearlnCrystal. We value our customers and strive to provide premium-quality products and a smooth shopping experience. Please read our Refund and Returns Policy carefully before making a purchase.
Return Policy
The returns would happen within 3 to 4 days and also the damaged and defective items would be processed within 4 to 5 days and the replaced products would be delivered to the customer within 3 days.
If you are receiving any damaged or defective products please contact us within 24 hrs so we will Re-deliver either exchange or replace products within 5-6 working days
Non-Returnable Items
The following products are not eligible for return or refund:
- Customized or personalized products
- Used or damaged items
- Products damaged due to improper handling
- Clearance or sale items
- Gift cards or promotional items
Damaged or Wrong Product
If you receive:
- A damaged product
- A defective item
- Wrong product delivery
Please contact us within 48 hours of delivery with:
- Order number
- Product photos/videos
- Issue details
After verification, we will arrange a replacement or refund.
Refund Policy
Once your returned item is received and inspected:
- The refunded amount would be credited to the customer’s bank account within 3 to 4 days .
- Refunds are credited to the original payment method
- COD order refunds may be processed through bank transfer or UPI
Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order
- Orders already shipped cannot be cancelled
Exchange Policy
We only replace items if:
- Product is damaged
- Wrong item is delivered
- Manufacturing defect exists
Exchange approval depends on product inspection.
Shipping Charges
- Return shipping charges may apply unless the error is from our side
- Original shipping charges are non-refundable
Contact Information
Business Address
Riverdale Apartments, Flat No. 3703
7th Floor, Tower 3, Highland Marg
Zirakpur – 140603, India
Contact Details
Phone: +91 62 849 19849
Email: Pearlncrystal03@gmail.com
